At Sheikh Ghulam Ali & Sons, we are committed to ensuring customer satisfaction. Below is a detailed guide to our returns and refunds process:
1. Eligibility for Returns
- Items must be returned within 5 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Returns are only accepted for items with manufacturing defects, incorrect deliveries, or damaged during transit.
2. Non-Returnable Items
The following items cannot be returned:
- E-books or digital downloads.
- Discounted or clearance items.
- Customized or special-order items.
3. Process for Returning Items
- Contact Us: Email or call our customer service team within 5 days of receiving your order.
- Approval: Once your return request is approved, you will receive a return authorization.
- Return Shipping: Pack the item securely and use the provided shipping address to send it back. Customers are responsible for return shipping costs unless the return is due to our error.
4. Refund Policy
- Refunds will be processed within 5-10 days of receiving the returned item.
- Refunds are issued via the original payment method.
- Shipping fees are non-refundable unless the return is due to a fault on our part.
5. Exchanges
If you wish to exchange an item, please contact us to check availability. Exchanges are subject to the same eligibility criteria as returns.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us within 5 days of delivery.
- Provide images of the damaged or incorrect item for verification.
7. Contact Information
For further assistance, please contact:
Email:niazasad24@gmail.com
Phone: +92 300 4701175
Address: 199 Circular Road, Lahore